Labet88 Privacy Policy

01Introduction

Labet88 ("the Platform," "we," "us") is committed to protecting the privacy of everyone who visits or uses our website and services. This Privacy Policy describes how we collect, use, store, and protect your personal information in connection with your use of the Labet88 platform.

This policy applies to all personal data we process about you — whether you've created a full account, are browsing as a guest, or have simply contacted us through our support channels. It should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and Labet88.

We take data privacy seriously. If you have any questions about how we handle your information, you can reach us through the contact details at the end of this page.

02Information We Collect

The personal data we collect depends on how you interact with the platform. Here's an overview of the main categories:

We do not collect data that is unnecessary for the purposes outlined in this policy. You are not required to provide optional information, though some services may be limited if essential data is not available.

03How We Use Your Information

We use the personal data we collect only for legitimate purposes related to running the Labet88 platform. Specifically, we use your information to:

• Create and manage your account — including verifying your identity, processing registrations, and maintaining your account records.
• Process transactions — handling deposits, withdrawals, and payment reconciliation in Philippine Peso (₱).
• Provide customer support — responding to your queries, resolving disputes, and following up on complaints.
• Personalise your experience — displaying relevant promotions, game recommendations, and account-specific information within the platform.
• Fraud prevention and security — detecting unusual activity, verifying identity during sensitive transactions, and protecting your account from unauthorised access.
• Comply with legal obligations — retaining records as required by applicable laws and responding to lawful requests from authorities.
• Improve platform performance — using aggregated, anonymised usage data to understand how players interact with the site and to improve features and reliability.

We do not use your personal data for any purpose that is incompatible with the purposes listed above, and we do not sell your personal information to third parties for their own marketing activities.

04KYC and Identity Verification

Labet88 requires identity verification (Know Your Customer, or KYC) before processing withdrawals and in other circumstances where we need to confirm your identity. This is standard practice for online gaming platforms and helps protect both you and the platform.

• Documents requested may include a valid Philippine government-issued ID (such as a PhilSys ID, passport, or driver's licence), proof of residential address, and confirmation of your registered payment method.
• Storage: KYC documents are stored in a secure, access-restricted environment. Only authorised personnel involved in the verification process have access to these files.
• Purpose limitation: Your identity documents are used solely for the purpose of verifying your identity and complying with fraud prevention and legal requirements. They are not used for marketing or shared with third parties for unrelated purposes.
• OTP verification: One-Time Passwords (OTPs) sent to your registered mobile number are used for login security and sensitive account actions. OTP logs are retained for security audit purposes.

05Payment Data

All financial transactions on Labet88 are conducted in Philippine Peso (₱). We work with payment service providers to process deposits and withdrawals via supported channels, including GCash, Maya, Philippine online banking, and bank transfer.

• Labet88 does not store your full payment account credentials (such as your GCash PIN or online banking password) on its own servers.
• Transaction records — including deposit amounts, dates, and payment method types — are retained for account management, fraud prevention, and legal compliance purposes.
• Payment service providers who process your transactions operate under their own privacy and security standards. We select providers that maintain appropriate data protection practices.
• If a transaction is flagged for review, our team may request additional confirmation of your payment details. This is done to protect your account, not to retain more data than necessary.

06Data Sharing and Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, relevant transaction details are shared with our payment partners. These providers are bound by data processing agreements.
• Game and platform providers: Game software providers may receive anonymised or pseudonymised usage data to support game performance and fairness auditing.
• Fraud prevention services: We may use third-party fraud detection tools that process device and behaviour data to protect against fraudulent activity.
• Legal authorities: We may disclose your information to law enforcement, regulators, or courts where required by law or in response to a lawful request.
• Business transfers: In the event of a merger, acquisition, or transfer of business assets, your data may be transferred to the new entity, subject to equivalent privacy protections.

In all cases, data sharing is limited to what is strictly necessary for the stated purpose. We do not share your data with advertisers or data brokers.

07Security Measures

Labet88 implements a range of technical and operational security measures to protect your personal data from unauthorised access, disclosure, or loss.

• SSL/TLS encryption on all data transmitted between your device and the platform
• Access controls limiting staff access to personal data on a need-to-know basis
• OTP-based authentication for login and sensitive account actions
• Encrypted storage for sensitive data including KYC documents
• Regular security monitoring and anomaly detection
• Account activity logging to detect and respond to suspicious behaviour

08Cookies and Tracking Technologies

Labet88 uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session or maintaining your preferences.
• Performance cookies: Collect anonymised data about how pages are used, which helps us identify areas for improvement. No personally identifiable information is stored in these cookies.
• Functional cookies: Remember settings you've chosen, such as language preferences or display options, to improve your experience on return visits.
• Analytics cookies: Help us understand traffic patterns and aggregate player behaviour. Data from analytics cookies is reviewed in aggregate form only.

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of the Labet88 platform.

09Your Rights

As a player with a registered account, you have rights over your personal data. These include:

• Right of access: You can request a copy of the personal data we hold about your account.
• Right to correction: If any of your details are inaccurate or outdated, you can ask us to correct them. Some corrections may require supporting documents.
• Right to deletion: You may request deletion of your account and associated personal data, subject to legal retention requirements and any outstanding obligations (such as pending withdrawals or active investigations).
• Right to restrict processing: In certain circumstances, you can ask us to temporarily limit how we use your data while a concern is being reviewed.
• Right to data portability: You may request your account data in a structured, machine-readable format where technically feasible.
• Right to object: You can object to certain uses of your data, such as direct marketing communications from Labet88.

To exercise any of these rights, contact our support team via live chat or the email address listed at the end of this policy. We will respond within a reasonable timeframe.

10Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Active accounts: Data is retained for the duration of your account being active on the platform.
• Closed accounts: After account closure, we retain records — including transaction history, KYC documents, and communications — for a period required by applicable regulations. This period may vary but is typically several years from the date of closure.
• Support communications: Chat transcripts and email records are retained for a period sufficient to resolve disputes and for quality monitoring purposes.
• Anonymised data: After the personal retention period expires, some data may be anonymised and retained indefinitely in aggregate form for statistical and platform improvement purposes.

11Minors and Age Policy

Labet88 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly intended for adults aged 21 and above. Age verification is part of the registration and KYC process.

If we become aware that personal data has been collected from a minor, we will take steps to delete that data and close the associated account without delay. If you believe a minor has registered on the platform, please contact support immediately.

12Policy Updates

Labet88 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will update the "Last reviewed" date shown at the top of this page.

Where changes are significant, we may also notify registered players via their registered email address. Continued use of the platform after updates are published constitutes your acceptance of the revised policy.

We recommend checking this page periodically. If you disagree with any updates, you may close your account by contacting support.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, our support team is available 24/7.

• Live chat — available inside your account dashboard
• Email: [email protected] (plain text — no clickable link)
• Support hours: 24 hours a day, 7 days a week

For questions about account security, self-exclusion, or gaming limits, visit our Responsible Gaming page for more information.